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SHOP RETURNS POLICY

Delivery & Returns

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  • Our standard delivery is via Royal Mail 2nd Class; other services include Royal Mail Tracked 

  • We aim to despatch all orders within 1-2 business days (Our working days are Wednesday-Saturday).

  • If an item is out of stock you will be notified of an estimated delivery date - this could be subject to change outside of our control.

  • If an order contains items of different delivery times, the whole order will be held until the complete order is ready for dispatch.

*Some orders may require extra postage. We will contact you beforehand to ensure you are happy to proceed with the order.​

 

Returns

We really hope that you love your purchase, however if you are not entirely happy then in the first instance please notify us by email before returning it to us within 14 days.

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Conditions of Returns​

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  • Please note that food, underwear & lingerie items are non returnable.

  • All returns must be received within 14 days.

  • Items that have been worn or used will not be refunded. All returns must arrive back to us in the same condition they have been sent out, in a saleable condition (except for damaged items). Any item not in its original condition is damaged or missing parts for reasons not due to our error will not be refunded.

  • If you find your item faulty we will offer a full refund. Please let us know via email within 3 days of receiving your item. 

  • The cost and risk of returning any item to us is at your discretion and we are not responsible for any items that go missing or get damaged in the process. The product will remain your responsibility until it has been acknowledged as received by us, we recommend that you get proof of postage or use a tracked service. Postage costs are non refundable.

  • Upon receipt of the item our team will inspect it and then contact you with information about your refund. Please allow up to 5 working days for this.

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To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

Firstly, please inform us of your return by email to:
hello@bumpkins-york.co.uk

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Once you have received a confirmation email please post to:

Bumpkins York

Stugdale Farm

Flaxton

YO60 7SJ

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If you are shipping an item over £75, we recommend always using a tracked service as you are responsible for making sure the item is received by us.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@bumpkins-york.co.uk and send your item to:

Bumpkins York

Stugdale Farm

Flaxton

YO60 6SJ

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Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

For any of the above
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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